Return & Refund Policy

We want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Products such as figurines, deity dolls, showpieces, and planters are fragile; any return request will be approved only if the item is received in resellable condition.

2. Non-Returnable Conditions

• Items that are used, broken due to customer handling, or missing original packaging will not be accepted.
• Customized or made-to-order items are not eligible for return.
• Minor variations in color, texture, or finish (common in handcrafted items) are not considered defects.

3. Damaged or Defective Products

• If you receive a damaged or defective item, you must report it within 48 hours of delivery.
• Provide clear photos/videos of the product and packaging as proof.
• After verification, you may be offered a replacement or refund.

4. Refund Process

• Once the returned item is received and inspected, the refund will be processed.
• Refunds will be issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect item.

5. Return Shipping

• Customers may be required to ship the product back securely.
• Ensure proper packaging to avoid damage during return transit.
• In case of approved defective items, return shipping costs may be reimbursed.

6. Order Cancellation

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not possible.

7. Contact for Support

For any return or refund requests, contact:

taruntyagi954@gmail.com

Include your order details, issue description, and supporting images for faster resolution.